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Troubleshooting Cayuse 424

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If you are using MICROSOFT INTERNET EXPLORER as the browser to access Cayuse 424, the Pop-up blocker must allow pop-ups from the Cayuse 424 website. If the user receives a pop-up blocker message, take the following steps to allow pop-ups from Cayuse 424 on your browser.

  1. Go to Tools in Internet Explorer toolbar.

  2. Click on Pop-up Blocker.

  3. Click on Pop-up Blocker Settings.

  4. Enter the Cayuse 424 web address in the Address of website to allow: field http://vt.cayuse424.com.

  5. Click on the Add button.

  6. Click on the Close button.

  7. Microsoft Internet Explorer should allow pop-ups in Cayuse 424 after entering the website.
     

If you are using FIREFOX as the browser to access Cayuse 424, the Pop-up blocker must allow pop-ups from the Cayuse 424 website. If the user receives a pop-up blocker message, take the following steps to allow pop-ups from Cayuse 424 on your browser.

  1. Go to Firefox tab.

  2. Click on Options under the Add-ons section.

  3. Click on Options.

  4. Click on Content in the Options bar.

  5. Click on Block pop-up windows Exceptions button.

  6. Enter the Cayuse 424 web address in the Address of website: field http://vt.cayuse424.com.

  7. Click on the Allow button.

  8. Click on the Close button.

  9. Firefox should allow pop-ups in Cayuse 424 after entering the website.

If your pop-up blocker software is not as described above contact your technical support person to help you allow pop-ups for Cayuse 424.

 

This is a known Firefox issue.  Click here for the fix.

Supported browsers are Internet Explorer and Firefox (preferred).  Supported versions as of December 2011 are IE7, IE8, and Firefox 3.0 through 3.6.  Mac users should use Firefox.    Chrome and Safari are not supported at this time.